Project 1:Usability testing
When constraints prevent comprehensive usability testing of the two most popular apps post-release, you get to it as soon as you can.
Project 2: Services Feature Usability Audit
The goal was to learn from users about needs for documenting services and understand why the Services feature is not meeting those needs.
Project 3: usability Testing tool design
What do you do when UserTesting.com is not in the budget? You get creative and design your own tool for self-guided usability testing.
Project 4: Research and Design for mobile and Desktop Portal prototype
The goal was to design an app and portal to support the resettlement of displaced individuals.